At ComEd, we are committed to delivering safe and reliable energy to our customers in the communities we serve. And our highest priority in performing this critical role is the safety of our customers, communities and employees.
As all of us work to comply with Gov. J.B. Pritzker’s COVID-19 stay-at-home order, ComEd has taken additional steps to help ensure its residential customers across northern Illinois have access to electric service during this critical time. If customers are currently unable to travel to a walk-in location to make a payment, please be aware that ComEd is not disconnecting service for non-payment and is waiving all new late payment charges through May 1, 2020, or until the end of the governor’s state of emergency declaration, whichever is later. Since it is not critical at this time to visit a ComEd payment location to make a payment, ComEd offers mail and electronic payment options. We are also working with customers who contact us to establish payment arrangements and identify energy assistance options to address their specific needs.